Kostenmanagement Archive

Hier finden Sie alle Artikel zum Thema Kostenmanagement. Sie möchten mehr darüber erfahren? Kontaktieren Sie uns unter info@paulusresult.de oder per Telefon unter +49 6332 9070185.

Neue Studie: Beschwerden sind teuer für Versicherungen

September 17, 2020, Kostenmanagement, Beschwerdemanagement, Studie, Versicherung

Je mehr Kundenbeschwerden, desto erfolgloser und unprofitabler die Versicherung: Das ist das Ergebnis unserer neuesten Studie zur Versicherungsbranche. Wir...

Die Quick-and-Dirty-Anleitung zur Berechnung des Customer Lifetime Value

Oktober 16, 2019, Kostenmanagement, CLV, Customer Lifetime Value

Was ist der Customer Lifetime Value – Definition Der Customer Lifetime Value bezeichnet den Wert, den ein Kunde während...

Personalmangel im Call Center beheben: Die ultimative Checkliste

März 7, 2019, Kostenmanagement, NPS, Kostenmanagement, Kundenbefragung, Kundenzufriedenheit, Net Promoter Score, NPS, Personalmangel

„Da muss ich den Kunden irgendwas aufschwatzen, und schlecht bezahlt ist es auch noch“: Die Call Center-Branche hat bei...

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Neue Studie: Beschwerden sind teuer für Versicherungen

Die Quick-and-Dirty-Anleitung zur Berechnung des Customer Lifetime Value

Personalmangel im Call Center beheben: Die ultimative Checkliste

Letzte Beiträge

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Archive for category: Kostenmanagement

Neue Studie: Beschwerden sind teuer für Versicherungen

Die Quick-and-Dirty-Anleitung zur Berechnung des Customer Lifetime Value

Personalmangel im Call Center beheben: Die ultimative Checkliste

Letzte Beiträge

Kategorien

Gründung und Team

Orientierungstests

Kunden-Feedback

NPS-Newsletter

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