Cordula Roos, Project Manager
After my studies in natural sciences, I led projects in medium-sized companies as well as in group companies, in particular for the implementation of IT systems for customer management.
Since 2014 I have been working as a project manager at paulusresult, implementing NPS projects with national and international companies in various industries.
The effectiveness and sustainable practicability of the NPS methodology for almost all companies, regardless of their size or structure, is a constant source of enthusiasm for me.
The meaningful results already after the first customer survey convinced me from the beginning of this methodology to focus on the customer.
I support my clients with best practices for the system-side implementation of NPS projects and accompany them on their NPS journey. Constructively and cooperatively, I would also be happy to introduce the NPS to your company together with you. We answer questions like e.g: What are the right questions in the questionnaire? How do I increase my response rate? How do I evaluate the results profitably and how do I integrate the NPS into my company?
I am looking forward to your questions and challenges.
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