NPS Software: One central platform for your complete NPS® program
Contents of the NPS software
- Cloud based
- Creation and dispatch of customer surveys
- Surveys via SMS and Online
- Automated analytics and dashboards
- Social media integration
- Mapping of the entire Customer Journey
- Management of the Closed Loop Process
Comfortable and user-friendly
Are you looking for a central tool for your NPS® program?
Would you like to collect customer feedback for several departments or branches?
Do you want to survey over 1,000 customers and keep track of them?
The evaluation of your NPS survey via Excel or survey tools costs too much time and resources?
Satmetrix Customer Experience Management offers you a central platform in the cloud to conduct the entire NPS customer survey and other surveys. The developers of the software are among the co-inventors of the NPS® (Net Promoter Score). The NPS is a globally recognized and leading KPI (Key Performance Indicator) for measuring AND improving customer orientation, achieving customer loyalty and as a result of profitable growth.
How was our NPS software developed?
Satmetrix is one of the three co-inventors of the NPS® (Net Promoter Score), together with Fred Reichheld and the management consultancy Bain & Company.
- Fred Reichheld had observed since the 1980s that companies with a strong focus on customer satisfaction were more successful than other companies. However, he found out that none of the previous indicators could really measure customer loyalty.
- He researched this paradox at Harvard University and developed the NPS together with Bain & Company and Satmetrix.
- Satmetrix provided the NPS software.
- Since 2003, companies have used the know-how of our NPS software to understand what customers really want and to grow profitably.
- The NPS has become a globally recognized and leading KPI (Key Performance Indicator) for measuring AND improving customer focus, achieving customer loyalty.
- paulusresult is official Solution Partner of Satmetrix since 2011.
Our solution offers the leading Customer Experience Management (CEM) platform to implement efficient customer loyalty programs based on NPS.
Our NPS-solution is GDPR-compliant
Our NPS software provides an anonymization feature that allows you to quickly and easily delete or anonymize personal information from the system. Talk to us about the DSGVO-compliant implementation of your NPS survey!
Screenshots of our NPS-software
The Satmetrix system is characterized by a very intuitive and graphically designed user interface. As cloud-based software, it is quick and easy to implement. You can conduct your entire customer survey – from the invitation to the evaluation and the closed-loop process. See for yourself in the screenshots.
We will be happy to support you in implementing an efficient NPS program – with consulting, implementation and best practices.
Simply contact us for a live demo and to learn more about the process of an NPS software introduction.
We look forward to hearing from you!
The functionalities of our NPS software at a glance
- Get valuable information from the customer’s point of view without annoying your customers with long questionnaires.
- Simply distribute feedback within your company – exactly according to your wishes and without permanent manual intervention.
- NPS values and customer satisfaction always at a glance – with the 360-degree dashboard to your company and an early warning system against customer churn.
- Mapping of your entire Customer Journey in the system
- Automatic transfer for surveys
- Automated analysis of NPS scores: total, across different customer segments, over time, development of NPS
- Automated customer satisfaction analyses along the customer journey
- Freely configurable dashboards
- Cause analysis and automated driver analysis
- Evaluation of open questions: comment streams and text analyses, Word clouds, tagging in the system
- Freely configurable dashboards (per user and for groups of users)
- Interfaces to CRM systems, e.g. Salesforce
- Monitoring of closed loops and workflow for follow-ups: evaluation of open, closed and in process followups on feedback
- Supports you in the evaluation of your closed loop process with live evaluations
Our NPS Software: An excellent Solution
We offer you the leading Customer Experience Management (CEM) platform to implement efficient customer loyalty programs based on the NPS. The solution was awarded as “Best of IT” in 2014, 2015, 2016, 2017 and 2018 by the Initiative Mittelstand. paulusresult is official Solution Partner for the NPS system Satmetrix since 2011.
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